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72 comments for “Where do I Find My Virgin Mobile USA Account Number?

  1. Anonymous
    October 9, 2016 at 3:49 PM

    None of these ban-id search methods are working for me on either Firefox or Chromium… Dammit, Virgin, this is really annoying.

    • October 10, 2016 at 6:08 PM

      They’re probably catching on, lol.

  2. Jim
    July 10, 2016 at 7:57 PM

    I’ve actually been with Virgin Mobile for over a decade. I have to say they were extraordinarily pleasant with me when I just called to get my account number. They transferred me to an account specialist and I was expecting to get question after question after question. But the account specialist only asked me: 1. why do you want to leave us. I answered truthfully that I’ve had Virgin for over a decade and in the last year I’ve noticed the service has gotten much worse. 2. What carrier are you switching to? I fibbed here a little bit and just told them I wasn’t sure but I knew I wanted to switch (I’m going to ATT’s prepaid service). 3. She made me a really good offer to stay for $25/month (still eligible for $5 off with autopay) for the next 6 months. It was a very tempting offer and better then I expected but I declined. At this point she was really nice thanked me for my many years of service,apologized that their service no longer met my standards and read the account number to me. She even ASKED ME to repeat back what I had written down to make sure I had written down the correct numbers. Then she thanked me again and told me if I ever feel like switching back not to hesitate to call. The entire call was 8 minutes….including hold time with the transfer. It could not have went more pleasantly. I actually feel bad now about switching the customer service for getting my account number was so surperb and I value customer service greatly….but I know I’m making the right decision

  3. Carlos Charles
    July 5, 2016 at 7:35 AM

    As of 7/5/2016 method doesnt seem to work anymore using google chrome

    • Ann Pineda
      July 7, 2016 at 7:23 PM

      It doesnt seem to work for me either.

    • Nora
      July 12, 2016 at 10:49 AM

      This no longer works with any browser. Guess i will have to call.

    • Jeffrey Mason
      July 12, 2016 at 8:22 PM

      OK, here’s one for Chrome.

      Login here:

      Don’t bother with the page source of the MyAccount homepage.

      Go to β€œAccount History,” instead. A subwindow should pop up. The page source of this subwindow is what you want. CTRL+F “ban,” it’ll take you right to it.

      • Rich W
        July 20, 2016 at 10:10 PM

        Thanks so much for this! I was desperately looking for this information and couldn’t find it until now. No way I’m talking to a customer rep, so thanks yay!

      • Jairo Gomez
        July 21, 2016 at 12:00 PM

        took me a while to find it. when i right clicked and clicked on “view page source” i did not find the Ban-ID. Instead i clicked inspect and searched for the Ban-ID there. I was using chrome. i don’t know why it was there.

        • Alex
          July 22, 2016 at 9:55 AM

          Yes! After finding similar info on other sites and trying this until my fingers bled, This worked!

          It seems like VM has caught on and removed this code from their page source file. I was also able to find it by following all these steps, using Inspect and just typing in ‘ban-id’ in the ctrl+F search command (chrome browser).

          Thank you!!

  4. PaulB
    July 3, 2016 at 1:08 PM

    July 2016, still works with both Firefox and Chrome. However, two warnings:

    – As several posts back somebody said, you have to use this url to login:

    – I did find the ban-id number searching the page source, but I could not find it searching it in the cookies if I selected “inspect element”

  5. April 16, 2016 at 10:21 AM


  6. Ken
    February 13, 2016 at 7:21 AM

    Thanks so much. It was frustrating trying to find out where to get this info! Had to call 2 times because I had two different phones to switch.

    Thanks for publishing this info!

  7. steve & Katty
    December 27, 2015 at 7:39 PM

    Still works. Thanks a million and Happy New Year!

  8. ERod
    December 6, 2015 at 7:05 PM

    Fingers crossed for me! BanID entered and on-to a iPhone 6S with another carrier! Cheers to you technological geniuses! I owe you a drink.


  9. Mark
    December 1, 2015 at 9:27 PM

    Verified on December 1st, 2015 that viewing HTML source still works.

    Learned during my attempt:

    1. Was not able to view source or find cookies using Android Chrome. I had to break out the laptop and use PC Chrome in order to view the HTML source.

    2. The ban-id you are looking for is way down at line 1508 in the html source, so be sure to use your browser’s “find on this page” tool.

    3. Here is what you will find:


    4. Ignore the subscriber-id, and focus on the ban-id.

    5. The PIN that I had to give to Cricket Wireless is the 6 digit pin used to sign into your account on Virgin Mobile USA’s website.

    Thanks for the help, Mark

    • Mark
      December 1, 2015 at 9:31 PM

      Correction edit on what is located at line 1508:

      <!– 470005527 –>

      <!– 52924361008 –>

  10. Canzim
    October 18, 2015 at 2:00 PM

    Used ban-id to get account number without any pain!!! Kudos to you.

  11. Chad
    September 26, 2015 at 9:42 PM

    happened upon this site looking for my damn virgin mobile account number and that saved the day, thanks brent, whoever you are;)

  12. Brent Jones
    September 3, 2015 at 9:56 AM

    Sept 2, 2015 the method still works
    1. log into your account online on
    2. right click on webpage and select view page source
    3. search for ban-id
    4. the number following the ban-id is your account number

    The reason that virgin hides this information is so customers can’t easily transfer to another service.

    To virgin idiots: you have been exposed and defeated

    • Victor
      September 15, 2015 at 7:57 PM

      Hi Brent, you are are great. I struggled for a while and did not find the account # to port to T-Mobile. You are rock solid. Thanks. Victor

      • Victor
        September 15, 2015 at 8:02 PM

        Hi all, the way to see the html source code is different with different web browser. Please google search for the way that fits your needs. Brent Jones way is for Chrome. Worked for me. Thanks, Victor

    • September 20, 2015 at 2:55 PM

      Thanks Brent! It worked! UNREAL!

    • Christy
      September 22, 2015 at 3:04 PM

      Perfect!! Thank you so much for the tip Brent!

    • Anonymous
      September 28, 2015 at 9:22 PM

      Awesome, it worked

    • Christian
      October 1, 2015 at 4:14 PM

      Thanks a lot Brent!! I was searching around in emails and my account for over 30 minutes…

    • Wilfred
      October 2, 2015 at 5:26 PM

      Bang on the mark – dead right. Ace info Brent – you the man!!

    • Anonymous
      November 3, 2015 at 6:12 PM

      u r a god

    • veronicac
      November 22, 2015 at 2:26 PM

      Yay! That worked. Darn Virgin Mobile and their sneaky “You can’t leave us. If we can’t have your account number, no one can!” ways.

    • Rayna
      November 23, 2015 at 8:39 PM

      Brent, thank you so much. I searched & searched everywhere for the acct # and finally found this page and you. The ban-id # worked easily. Wish I thought to google first. Virgin Mobile – no wonder people want to leave you, not a good way to treat your customers making it impossible to find their own acct #. Now lets see if they keep charging my credit card for service. Thanks again, Brent. Hope this saves others from grief too.

    • AZ
      December 26, 2015 at 11:09 AM

      Thank you, Great

    • Ken
      December 26, 2015 at 1:25 PM

      Thanks Brent you are the man. I am trying to switch to Metro PCS from Virgin Mobile in Baltimore MD because I am paying $75.00 to Virgin Mobile and I can get the same plan from Metro PCS with 4g LTE and my phone can used as a hotspot for FREE for only $50.00 a month for 2 phone lines that also includes all tax as well. I will save $25.00 a month or $300.00 a year. Metro PCS charges only $25.00 a month for a family plan with unlimited calling, texting, Data and of course 1 GB of text and then it switches to 2 or 3 G unlimited !! I was told that if you call Virgin Mobile and ask for your account number and tell them you are going to switch providers they can put a block on your phone number and you cannot switch carriers . I was also told that Sprint will do the samething. Thanks again man YOu ROCK !!

      • Ken
        December 26, 2015 at 1:29 PM

        Oh Metro PCS uses the T mobile network and Virgin Mobile uses the Sprint network and I am having issues getting a 3 or 4 G LTE connection in many spots in the Baltimore MD area !! So I hope to save $300.00 a year and I hope the T Mobile connection is better than Sprint !!

    • bob
      January 3, 2016 at 9:44 AM

      I can confirm that Brent’s method works when using desktop Chrome. Thanks Brent!

      • Lily G
        June 6, 2016 at 12:18 PM

        please help me!
        i have crome and just tried it there’s no ban-id on the page

    • Mary
      January 25, 2016 at 9:37 AM

      Thank you very much!! This worked perfectly!

      I wanted to switch providers and it was outside of Virgin Mobile’s live representative hours, so I contacted them through their online support. Then I found this article and tip and it worked! The next morning, however, I got an response from Virgin Mobile: ” Due to our current policies, we are unable to provide your account number via e-mail. You would need to contact one of our representatives at the number mentioned below as they must implement procedures on our system to assist you the proper way.”

      Thanks Brent for showing us how to “implement procedures” on our own!

    • Brian S
      January 30, 2016 at 11:13 AM

      Thanks Brent! A simple google search showed your result and it worked perfectly. Thanks for the help, much appreciated!

    • Klo
      February 27, 2016 at 7:24 PM

      can confirm this still works February 27, 2016

      • Klo
        February 27, 2016 at 8:22 PM

        Should have said used this on Firefox on a MAC. I’d have stayed with virgin if it were possible to use data on the phone when I travel outside the US. Being dependent on wifi is no way to travel.

      • Morticia
        April 14, 2016 at 9:23 PM

        Still works April 14, 2016. Used CTRL-F to search the HTML. Tracfone here I come!

    • John
      April 15, 2016 at 3:09 PM

      This still works as of April 2016. I provided the number found I found this way with my online AT&T acct application. When I got the phone delivered and turned it on, voila, instant service, no hassles at all

    • Akash
      May 14, 2016 at 9:48 AM


    • Lily G
      June 6, 2016 at 12:16 PM

      Hello, i have followed the steps on my chrome browser but I cant seem to find the ban-id # i hit CTRL + F and searched and scrolled the page for a while now? Any idea what im doing wrong or where it may be?

  13. Steve
    June 4, 2015 at 5:51 PM

    It’s June 2015, and Jonah’s tip still works. Thanks!

  14. Sara
    April 22, 2015 at 12:48 PM

    Thank you a million. I just love when people post little tricks like this- makes life so easy! πŸ™‚ Perfect solution!!

  15. Colleen
    December 27, 2014 at 2:55 PM

    Thanks, this worked great. Number switched!

  16. Colleen
    December 27, 2014 at 2:52 PM

    Thanks for your help, found my account number and it worked!

  17. Phoebe
    December 6, 2014 at 4:51 PM

    Thank you Jonah and Doc!

  18. Robert
    November 8, 2014 at 11:05 AM

    The “inspect element” method didn’t work for me, as there was no “Resources” tab. But simply viewing the source and searching for “ban-id” worked. As far as how in the world someone ever figured this out, I would guess that some enterprising and helpful soul who already knew their Virgin account number figured maybe it was embedded somewhere on the web page, and just viewed the source and searched for their account number, and voila!

    Many thanks to whomever went to the trouble.

  19. VM_User
    September 16, 2014 at 12:36 PM

    By the way, when you call the Virgin Mobile service number (1-888-322-1122) the main menu does not give you an option to speak with a representative. You have to press zero (0), which is not one of the choices mentioned, to access a “secret menu.” Then you can select “technical support” from the new list of options.

    The representative I spoke to was very polite and told me my account number right away. When I asked why it wasn’t on the web site, she told me that Virgin Mobile purposefully makes account numbers difficult to access for “security reasons.” I told her maybe they’re not doing such a good job of keeping that number secure if you can look it up in your cookies anyways. :/

  20. jonah
    August 29, 2014 at 11:17 PM

    It’s also accessible from within the session cookies. If you’re using Chrome, you can do the following:

    1.) Right-click the page;
    2.) Select ‘Inspect Element’;
    3.) Click the ‘Resources’ tab;
    4.) Expand the ‘Cookies’ group;
    5.) Select ‘’, and;
    6.) Check the list that appears in the right pane for the Name ‘ban’. The nine digit number you see assigned in the Value column next to that Name is your account number.
    7.) Tell everyone you know that Virgin Mobile is aware of this issue and still chooses to make it unnecessarily difficult for their paying customers to obtain their account numbers. Confound Virgin Mobile USA’s plans, and a pox on their houses.

    • Kaitlin
      September 7, 2014 at 6:56 PM

      Thank you Jonah! Your information was really helpful and saved us the hassle of calling Virgin. This kind of real information was exactly what I was searching for but doubted I would find. Thanks again!

    • VM_User
      September 16, 2014 at 12:41 PM

      Thank you for this list of very clear instructions! I called VM as well to double-check, and the number they gave me exactly matched the number I found using your method.

    • Rollo
      September 16, 2014 at 11:59 PM

      Jonah, you just helped me a great deal. Perfect information. Perfect result. Nothing is better.

    • r rivers
      September 24, 2014 at 9:44 AM

      Thank you for this information. I got the number without calling now I can port to any company, Thank you so much……………………:)

    • Sarah K.
      September 24, 2014 at 7:19 PM

      Thank you so very much for the info!

    • Anonymous
      October 22, 2014 at 8:09 PM

      Bless you, sir!

    • gil
      October 29, 2014 at 10:32 AM

      thank you very much,

    • Joy
      December 31, 2014 at 4:28 PM

      THANK YOU! Huge help….saved me the hassle of calling Virgin, I really appreciate it πŸ™‚

    • May 17, 2015 at 10:41 AM

      You are the best…..after the usual suck-ass phone service from virgin (both in general signal strength/coverage and their support) decided to switch to verizon……all went smoothly until I received a call from Verizon about my virgin account # (assumed to be my phone# ) being incorrect prompting a call to virgin. Amazingly their system was down and they said they’d call me back. I have to work tomorrow and wasn’t about to wait for a bad 1st date never gonna happen call-back.
      thanks google and you! followed your advice and withn 10 minutes BINGO all is well again in my (cell phone) world

    • DenverG
      July 21, 2015 at 1:32 PM

      Thanks Jonah!!!
      Your tip works as of July 21, 2015. I was able to port my number over from Virgin Mobile USA to T-Mobile without issues πŸ™‚

  21. Doc
    August 12, 2014 at 8:37 AM

    If you login to your account page on the VM website, and view the source of the webpage that shows your basic account information, look for an element called – the value in this element is your Account number.

    • Doc
      August 12, 2014 at 8:37 AM

      an element named ban-id

      • Anonymous
        August 18, 2014 at 8:00 PM


      • August 29, 2014 at 3:48 PM

        Interesting. I don’t anyone would’ve figured that out with prior knowledge. Thanks for sharing!

      • Anonymous
        September 1, 2014 at 3:18 PM

        ban-id worked for me too. No issues with my transfer.

    • bighead
      September 27, 2014 at 9:57 PM

      somehow I still can not find my account id with your method. need some extra help

  22. Bob
    July 15, 2014 at 1:08 AM

    tmobile is a very poor choice for me. they still only offer 2G service in my area and according to them there are no plans to expand. I am switching from Virgin Mobile to the new Cricket this week. 4G and decent inexpensive phones. Cricket was bought out by AIO wireless so its not the old service.

    • July 17, 2014 at 4:09 PM

      Understandably, T-Mobile is not for everyone when coverage is a concern, especially if you reside in suburban areas. Does Cricket SIM-lock their phones to their US network only like Virgin?

  23. Jason
    July 10, 2014 at 5:07 PM

    Thanks for this. Needed to get my Virgin Mobile account number so that I can enjoy the LG G3 with another carrier.

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